Refund policy

Last updated: November 1, 2026

Return & Refund Policy

Creations by Queen B LLC

At Creations by Queen B LLC, we take pride in providing quality products and exceptional customer service. Each item is carefully prepared and packaged with attention to detail.

Returns

All sales are final, except for merchandise that arrives damaged or defective.

Customers must contact us within 14 days of delivery to report damaged or defective merchandise.

To request a return, please provide your order number, a description of the issue, and clear photographs showing the damage or defect.

Eligible Returns

Returns are accepted only for items that arrive damaged, defective, or incorrect due to an error on our part.

We do not accept returns for changes of mind, personal preferences, or items that have been used or damaged after delivery.

Fragrances, Cosmetics & Personal Care Products

For hygiene and safety reasons, fragrances, body oils, lip glosses, lip balms, candles, earrings, bracelets and other personal care products are not eligible for returns unless they arrive damaged, defective, or incorrect.

Return Shipping

For approved returns involving damaged, defective, or incorrect merchandise, Creations by Queen B LLC will cover the return shipping costs when a return is required.

Please do not send merchandise back without first contacting us and receiving return instructions.

Refunds

Once your return request has been reviewed and approved, we will provide instructions for the next steps.

If a return is required, refunds will be processed after the returned merchandise has been received and inspected.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Exchanges

We do not offer exchanges.

Restocking Fees

No restocking fees are charged on approved returns.

For questions or concerns regarding damaged or defective merchandise, please contact Creations by Queen B LLC using the contact information provided on our website.

Creations by Queen B LLC
The Art of Everyday Luxury